A strong team for your separation task

Customer and After Sales Service are given pride of place at company Hiller. That is why the continuous growing of our service team with highly qualified and highly motivated staff is a matter dear to our heart.

Hiller decanter plants are operated very reliably all over the world. Our customers’ requirements with regard to operational safety and available machine technology continually increase. When they purchase a new Hiller decanter our customers already receive a clever and wide-ranging modular service concept. This ensures a professional care and operation of their decanter plants during the whole service life of the machine.

Often the decanter is the core of a complex production plant and a standstill has a huge impact on the trading result. This is especially sensitive in 24/7 operation, seasonal operation or with the treatment of products with an expiry date.

A clever spare parts concept for the decanter and well trained experts ensure an efficient process.

In order to meet the requirements an efficient process and high operational safety successfully two main columns are essential.

The first column is our BCS spare parts concept which is installed all over the world. For domestic and international customers our technicians have access to well sorted spare parts storages in own branches as well as at partners and customers. Our domestic and international Service Centres monitor and control our international spare parts network and the corresponding trips of our service technicians.

Our second important column is our international team of highly flexible and motivated service technicians. Huge expertise, effective tools and intelligent testing methods ensure that our specialists can cope with most requirements our customer has. A large number of tasks such as installations, commissioning, maintenance, service, customer trainings, trouble shooting and procedure improvements are thus performed on a high quality level.

Customers want fair and open communication

Our Hiller service team sees its core task in making the best benefit from the Hiller products for our customers. Thus we ensure an optimum support during the whole phase in which the product is used. Hiller’s top priority is a fair and open communication with our customers.

As a medium-sized company we know that only our customers’ success ensures our own success in the long run. Each positive customer feedback is appreciated by our highly motivated team. For this reason we continue our efforts with great commitment and large expertise in order to establish service concepts together with our customers which meet their individual requirements.

For further information on Hiller Service and After-Sales: http://hillerzentri.de/service-repairs.html

Contact Hiller Service

Head of After-Sales: Bernd Ramsauer

Schwalbenholzstrasse 2

84137 Vilsbiburg

Tel: 0049 (0) 8741-48-175

Fax: 0049 (0) 8741-48-740

E-Mail: aftersales@hillerzentri.de