Microscan Announces New Service and Support Offerings Empowering Customers to Make the Most of Barcode and Machine Vision Technologies

The new service offerings include Priority Support Program, Field Service Program, Extended Warranties, Training Services, and Engineering Development Services

Microscan introduces new services, opening up new opportunities to manufacturers, service providers and retailers in their path to implementing barcode and machine vision technologies. The new service offerings include Priority Support Program, Field Service Program, Extended Warranties, Training Services, and Engineering Development Services, and enable Microscan users to get access to advanced product support options with the expedited response time, build up in-house product expertise wherever needed and benefit from highly skilled expert resources available with Microscan.

Microscan, a global technology leader in barcoding, machine vision, verification, and lighting solutions, is pleased to announce the launch of new service and support offerings, empowering Microscan’s users to capitalize on their investment in barcode and machine vision technologies. The new offerings will meet the needs of companies who want to ensure best results of automation projects, gain access to guaranteed levels of support and response time from Microscan, and have the ability to grow in-house product expertise wherever required. Microscan’s decades long experiences of solving global application problems- in medical device manufacturing, life sciences, electronics, robotics, factory automation, packaging and labeling and automotive industries, uniquely positions Microscan as a leader in the services field, meeting the growing demand for expertise in the market. Microscan’s subject matter experts are certified by leading associations and certification agencies such as AIA and GS 1, with an extensive knowledge base, and practical, hands-on experiences.

“The entire Microscan team is excited to announce the expansion of our Professional Services offerings to complement our barcode readers, machine vision and verification solutions, - says Matt Van Bogart, Director of Software, Services and Solutions. - Our clients run mission critical operations and they expect the best products and services. Our offerings such as on-site support, application development, validation, training and priority response provide clients just that – expertise and knowledge through our experienced team of engineers and subject matter experts.”

The newly introduced service offerings are Priority Support Program, Field Service Program, Extended Warranties, Training Services, and Engineering Development Services.

Priority Support Program:

The new Priority Support Program will provide Microscan users with access to expert support as leverage to mitigate risks associated with automation projects, and ensure operational efficiency. Program subscribers will benefit from the highest priority support with guaranteed respone time, access to online and hotline* support, expanded and online knowledge base. The service is offered in three editions: Standard, Gold, and Platinum with an annual renewal term.

Extended Warranty Program:

In addition to the standard 1-year warranty available for all product users, Microscan customers will now also have access to additional product coverage.2- and 3-year product warranties are available to companies wanting to expand their warranty period, and benefit from guaranteed priority response time to Return Material Authorization (RMA).

Field Service Program:

The Field Service offering provides the solution to companies in need of in person,in-depth product knowledge from Microcan’s highly skilled project team and subject matter experts . The field service program is delivered on-site and includes hands-on troubleshooting and preventative maintenance. Service packages are available in two versions – Standard and Expedited, with expedited response time.

Engineering Development Service:

Microscan’s solution development team will extend engineering development services, combining practical experiences of real-world applications in conjunction with custom solutions tailored to specific customer needs. Applications can range from mass customization of an existing product to a turnkey system that automates a traceability, inspection or verification application.

Training Services:

Microscan’s professional training courses are based on its long-term experience of providing students with the best balance of practical theory and everyday application trainings. Microscan offers both standard and customized trainings available in various formats such as online sessions and on-site classes delivered both at the customer site and at Microscan’s facilities.

With 35 years of global technical and industry expertise in the market, Microscan is recognized by the customers and leading industry analysts as one of the top solution providers and innovators in barcode reading, verification and machine vision. Microscan has excelled at bringing many innovative products to the market - most recently, verification solutions through the acquisition of LVS (Label Vision Systems), and MicroHAWK, a game-changing platform of barcode readers and smart camera products.

* Hotline support is currently available in the USA only. Rollout of the service is planned for 2018.