#Industry News
Transnational After-sales Service and Training are Not Problem Any More
Transnational After-sales Service and Training
Most foreign customers will pay attention to after-sales service, which is a headache for both buyers and sellers. It takes a long time for the customer to describe the instrument problem clearly by telephone or email. Maintenance engineers also take a long time on the road, and customer’s problems may not be resolved afte a week .
Recently, Shenghan will build a multimedia remote classroom , which includes remote communication software and mobile cameras,to change the current state. Customers only need to install App on their computers, mobile phones or iPads to show the instrument problems to maintenance engineers like video chat with friends .With the guidance of engineers, consumers can solve most of the problems themselves. Moreover, the software supports 13 different languages, and the operation interface is very simple, which is convenient for foreign customers to use.
