What You Need to Know about After-sales Metal Laser Cutter

LXSHOW After sales in Korea

In October 2022, our after-sales technician Jack went to South Korea to provide customers with metal laser cutting machine after-sales technical training, which was well received by agents and end customers.The immediate client for this training is an agent. Although the agent-customer has used the board-cutting software of the Bochu system before and mastered the laser cutting process, but has never used the pipe laser cutting machine of the Bochu system, and does not know the specific method of use. The end customer is the first time to buy a laser cutting tube machine for and does not understand the operation steps of the tube cutting laser machine. So the customer asked if the company could go to the local factory to train them. For other small trading companies, it may be difficult to meet the needs of this customer, but it is no problem for a large company like LXSHOW Laser.

Since the end customer is in South Korea, the company's after-sales technician Jack was invited by the customer to go to South Korea in October for training on the laser tube cutting machine LX-TX123. Jack is one of the experienced technicians of laser tube cutting machines and has strong foreign language communication skills, so this time the company sent him to Korea for machine training. During the training process, our professional after-sales technician Jack first conducts machine training for agents in English, and then agents use Korean to train terminal customers.Jack met customers who had cooperated with the company at the exhibition and visited the exhibition together at the warm invitation of the customers.

Jinan Lingxiu Laser Equipment Co., Ltd is one of the largest laser application and intelligent equipment development and manufacturers in northern China. It has an after-sales service technical team of more than 50 people, including more than 20 international after-sales technicians, who are good at English communication. They can not only communicate with customers in English fluently but also skillfully use various laser equipment of our company. At present, our company is still growing its team, and more partners believe in and join us. The growth of the technical team also allows customers who buy our machines to have better technical support and strong after-sales protection.

In addition, when using the laser tube cutting machine for the first time, there are the following after-sales items that need to be paid attention to：

First of all, to master the operation of the machine, a series of operations from connection to shutdown need to be proficient.

Secondly, you must be able to use the system software installed on the tube laser cutting machine, which is not easy. The operating software installed by the manufacturer when leaving the factory is not specific. Although many customers have used cutting machines, some cutting systems have not been touched. This training is mainly because the agent has never used the tubes laser cutting machine of the Bochu system, which is why our company provides after-sales training. Sometimes training for a few days is much more efficient than groping by yourself, and it can be put into production quickly.

Again, you need to know the cutting parameters, such as cutting carbon steel of different thicknesses, what is the power, what is the speed, and the approximate range, otherwise it will be a waste of time to try to get the best cutting effect. For our company's customers, after-sales technicians will explain these issues during the training process.optical path adjustment is a big problem. Our company's technicians will help customers adjust the optical path in advance. Generally, there is no problem. Sometimes the optical path deviation will occur after the equipment has been used for a while, resulting in problems with the cutting effect. At this time, you need to adjust the optical path. Adjustment is also a big project. It is generally recommended to find our technicians and tell them the specific problems in the process of using them. Our professional technicians can usually find the answer according to the problems that arise. If you want to adjust it by yourself, you can contact the technician to provide the manual for adjusting the optical path, and you can adjust it slowly by yourself.

There are also safety issues. If the equipment fails, you must know how to deal with it. You don't need to repair it, but you must deal with the failure urgently to prevent unnecessary losses and accidents.

Finally, there may be many minor problems during the use of the cutting machine that will catch you off guard (laser tube life, reflectors, focusing mirrors, etc.). There are many laser machine accessories, and problems with the joint use of various accessories may cause problems with the equipment.