![](https://img.directindustry.com/images_di/projects/images-g/rx-rotary-joint-special-head-159822-19260245.jpg)
#Industry News
How to win the CUSTOM-MADE challenge in the machinery industry
How Kadant Johnson achieve a leading place among the most important manufacturers of production lines in the plastics and rubber industry?
Let's find the case of the development of the RX rotary joint with a "special head" for a major international customer that manufactures industrial plastic machinery; this project helped to simplify the customer's handling of components and ensured REAL & VERIFIED savings in time, energy and money.
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THE MARKET BACKGROUND
The rotary joints previously used by our client, a large global player in the construction of rubber and plastics machinery, required the development and production of special heads to fit the special design of the machines.
This process was taking place in-house; the components were then used to adapt and mount rotary joints in the internal housings of their machines in the following applications: Preheater, Detaching Cylinders, Lifting Assembly, Embosser, and Cooler.
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THE REAL AND MEASURABLE BENEFITS
The benefits reported by the customer were many and of high relevance considering that the rotary joint was delivered ready to be assembled:
STANDARDIZATION
SIMPLIFICATION
DECREASED COSTS
QUALITY INCREASE
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A WIN-WIN STRATEGY
The best part of using this kind of approach is that it is not based on theory but is proven by results in the real market: once we get our customers used to a "problem-solving service," they are unlikely to be satisfied with just selling a product...this is the strength of those who believe in and invest in providing real, long-term benefits to the customer.
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READ THE FULL ARTICLE ON OUR BLOG!
![RX rotary joint with a "special head" prototype](https://img.directindustry.com/images_di/projects/images-om/159822-19260246.jpg)
![RX rotary joint with a "special head" final product](https://img.directindustry.com/images_di/projects/images-om/159822-19260247.jpg)