TSC jewelry distribution

The Canadian company TSC is a major multichannel retailer that specializes in selling an exclusive range of jewelry to customers throughout Canada.

Following its successful expansion into the online arena, TSC now stocks 15,000 high-quality products. These are stored at TSC’s headquarters in Mississauga, Ontario, in a warehouse measuring almost 28,000 m2. The bigger product range and fluctuating customer demand called for more efficient processes in the area of jewelry distribution, which accounts for 20 percent of the overall business.

A highly efficient and flexible solution was needed, because demand is subject to significant fluctuations – on some days the company receives 600 orders, while on others it receives just 100. Twenty two employees were previously needed in the incoming goods, order picking, distribution, and returns departments to absorb these fluctuations. Since the items are also high quality and therefore valuable, it also requires a system in which the items are securely stored.

The items can now be picked in batches following the installation of three Megamat RS vertical carousels with innovative inventory management software. As such, it has been possible to quadruple throughput from an average of 40 order lines per hour and employee to around 165 order lines. It is even possible to pick 240 lines per hour and employee at peak times. The design of the batch station allows each employee to handle up to 120 orders simultaneously. They are assisted in this process by a monitor that shows them the right place in the order box and the number of items requested for each order.