LONGi Creates a New Model of Intelligentized Service Model through “Internet of Things” +“Cloud Computing”

LONGi published at 9:30 on Dec.7th, 2022 in Liaoning

Strong cooperation and mutual benefit: LONGi's operation and maintenance intelligent management system jointly built by LONGi and Northeastern University has been put into trial operation recently.

LONGi customer service ushered in a new era.

LONGi’s O&M intelligent management system integrates new generation information technologies such as the Internet of Things, cloud computing and big data, with the core function of real-time equipment data collection, in-depth perspective of equipment operating status, abnormal detection and early warning, the reminder of accessories service life and remote maintenance, which upgrades from simple digital presentation to the data analysis and diagnosis and provides the customers with timely and convenient service.

In addition to the digital service, the system can also break the restriction between the on-site maintenance personnel and experts, allowing the experts to guide and troubleshoot the problems immediately as if they are on site, improve maintenance efficiency, and help to solve easily remote maintenance problems. In LONGi remote intelligent maintenance center, the simple and clear remote control large screen accurately delineates the structure of the equipment, and the real-time data is constantly updated. The system is like growing the "eye", "ear" and "nose", which can see the panorama, hear the voice and smell hidden dangers, and truly achieve "hearing and seeing". At present, the system is still in the trial operation stage, and next it will be expanded to service fields such as mining, metallurgy, environmental protection and photovoltaics to create a comprehensive solution for the intelligent management of LONGi’ whole series equipment.

LONGi continues to expand in the global market, relying on not only the strong product quality, but also the solid professional service capabilities.

Over the years, LONGi has focused on service response speed, technical support guarantee, service brand building and other direction, deeply explored the value of customer service, innovated and updated the service model, and successfully embarked on a service road with multiple advantages such as professionalism, efficiency and wisdom.

“365 days a year, 7 days a year × 24-hour guard; and within 48 hours after receiving the quality feedback, send professional service engineers to the site; fully establish customer files. The service results are evaluated and archived by customers, and regular customer satisfaction return visits are conducted... ”A group of simple words clearly outlines the sincere promise of LONGi service, providing more guarantees for customers.

In the digital era, LONGi holds the product core technologies in its own hands and will rely on the profound strength and rich experience accumulated in the magnetic equipment industry for nearly 30 years to deeply tap the huge potential of 5G, big data, cloud computing and other new technology fields, allowing customers really feel the comprehensive upgrade of core capabilities such as intelligent control of equipment, intelligent remote operation and maintenance diagnosis and active service brought by "Internet + magnetic equipment", and create higher value for customers.