BEYOND THE PURCHASE: THE VALUE OF AFTER-SALES SERVICE IN THE RECYCLING SECTOR

BEYOND THE PURCHASE: THE VALUE OF AFTER-SALES SERVICE IN THE RECYCLING SECTOR

BEYOND THE PURCHASE: THE VALUE OF AFTER-SALES SERVICE IN THE RECYCLING SECTOR

In the world of recycling and waste sorting, technology plays a crucial role. But the real engine that drives efficiency and sustainability in the long term is high-quality after-sales services. At PICVISA, we understand customer service as a proactive, constant, and close accompaniment that doesn’t end with the sale of equipment but extends throughout its lifespan.

IMPORTANCE OF AFTER-SALES SERVICE IN RECYCLING

A high-quality after-sales service not only ensures the longevity of recycling machines and systems but also optimizes their operation, allowing for a more efficient and sustainable lifecycle for waste treatment plants.

KEY COMPONENTS OF OUR AFTER-SALES SERVICE

On-Site Intervention: Our highly qualified professionals are prepared for any type of on-site intervention, from minor routine adjustments to more extensive and critical reviews, ensuring that sorting systems operate at their full potential at all times.

Remote Connection: Incorporating remote connections into our client’s equipment allows us to conduct continuous and real-time monitoring of its performance. This means we can immediately detect anomalies and provide an operational response, drastically reducing downtime due to equipment failures.

Preventive and Corrective Maintenance: The key is not just solving problems but preventing them. With preventive maintenance, we help avoid potential production stoppages, which are critical for any company in the recycling sector. By ensuring uninterrupted operations, we guarantee the productivity of recycling facilities, maintaining the flow in the crucial links of the circular economy.

ARTIFICIAL INTELLIGENCE: THE MIRROR TO THE FUTURE IN AFTER-SALES SERVICE

Artificial Intelligence is more than just a technological tool; it’s a catalyst for transitioning to a solid, stable, and scalable circular economy.

Challenges in implementing and developing AI in waste management, such as redesigning key aspects of our economy and enhancing reverse logistics, require highly qualified human teams.

AI allows for real-time monitoring, analysis of vast amounts of data, and quick, precise diagnostics. At PICVISA, we know that these technological capabilities can only be effectively implemented and, more importantly, efficiently maintained with a high-performing team in charge of after-sales service, made up of top-level professionals committed to exceptional performance at all times.

ADAPTABILITY AND AGILITY IN A CONSTANTLY CHANGING MARKET

The quality of an after-sales service is also measured by the speed and efficiency with which emerging market innovations can be implemented.

Once again, AI and a trained human team work hand in hand to keep recycling plants at the forefront of technology and sustainability.

LONG-TERM IMPACT BENEFITS SOCIETY

Excellence in after-sales service not only has an immediate impact on daily operations but also holds long-term significance for a plant’s sustainability and profitability. It also helps establish a trusting and committed relationship between the supplier and the customer.

But its impact goes even further; effective after-sales service helps create and strengthen a virtuous cycle in the world of recycling and waste sorting. What really matters is how technology and high-quality after-sales service integrate to form a comprehensive and sustainable solution.

Proper after-sales service not only extends the useful life of technologies, machines, and facilities but also improves waste identification and sorting processes. This operational efficiency helps conserve natural resources by reducing the need to extract raw materials for manufacturing vast amounts of new products.

It also lowers the carbon footprint and promotes a circular economy, creating a more sustainable environment. The benefit of reliable after-sales service cuts across the entire sector’s activities, becoming a cornerstone in our collective efforts to preserve the environment.

BEING PART OF A BUSINESS ECOSYSTEM COMMITTED TO SUSTAINABILITY

At PICVISA, we see after-sales service not just as a provision to client companies but as an essential link in a value chain that goes far beyond.

Technology, innovation, and service are not isolated elements; they are part of a holistic vision that places the planet and all its inhabitants at its core.

For us, as for our clients, after-sales service is a service to the sector, to society, and, ultimately, to the planet. We all share the philosophy of enhancing the sustainability of the production system and the commitment to contribute to a cleaner environment and a healthier world.

It’s not just about efficiency or profitability; it’s about doing what’s right. That’s why we work side by side with all our stakeholders. Because that’s how we can make a difference.