#White Papers
IT and Controls - Working Together for Better Industrial Networking
If you are a controls or process engineer you will have noticed the direct involvement of IT while designing and deploying industrial Ethernet
Editor’s Note: This article was contributed by Mark Wylie, a Belden manager with many years of experience working in both the controls and IT domains. He is responsible for our Industrial Ethernet Infrastructure and Certified Industrial Network programs.
While the networks and technologies come together easily, the language, culture and standard practices used by IT are very different. Indeed, they often pose a significant problem in a production environment.
If you are an IT professional working in a production environment you’ve probably run into a ton of resistance and anxiety from others based on perceived differences. Take heart, your skills are still valuable and may just require a few new twists and tweaks.
In today’s article, I hope to bring some understanding to both sides so that you can work together to better meet your company’s common goals.
IT and Controls – The Same, But Different
In many respects, IT and controls engineering are converging. There is now one network technology being used – Ethernet. There might even be just one network, though I recommend approaching this cautiously keeping in mind the many important benefits of network segmentation.
More and more, the two disciplines are part of the same group within an organization. Is there a common culture with a common language and shared best practices? Not yet, though I have started to see more and more people in “hybrid” IT/engineering roles.
Now, let’s think about how things are different. In general, the priorities of the teams differ, as shown below:
The overall point of view about control networks is that availability is the top priority1. (It is even called out in ISA IEC 62443, an important standard that describes best practices for industrial cyber security.) The reason is clear, shutting down manufacturing or process control networks impacts production levels and could cause safety issues.
On the other hand, for IT, the most important priorities are to protect the data by keeping it confidential and accurate. This is understandable for financial, HR, business planning and the other types of data stored on enterprise networks.
The need for industrial networking solutions to have very high availability means a lot of IT practices are just not acceptable for manufacturing systems. For example, it is NOT acceptable in a factory to:
“Call the help desk” to fix a system issue
Do automatic software patch updates
Reboot, particularly as an early approach to fixing a problem
Prioritize the print job over the moving robot
In thinking about working more effectively with IT, remember that they do not usually have experience working with:
High voltage, high current equipment
Industrial ratings and policies
Keeping people and processes safe
The important differences between putting control versus information on a network
Why Worry About Teamwork?
If you are a controls professional and you are second guessing your good intention to work effectively with IT, consider this: In almost all organizations, once you start putting in Ethernet-based systems, IT is going to be involved with network design and access. The good news is that IT usually has budget for planning and design that engineering may be able to take advantage of.
There are other ways IT can help.
IT often has existing specifications for PCs, Ethernet switches, and preferred contractors, integrators and installers. This means they have done a lot of legwork, saving time on new projects.
Security is traditionally an area where IT has more expertise than control engineering. You want to leverage this knowledge while making sure that industrial-specific security concerns are addressed.
If no coordination occurs, IT might install commercial-grade wire and cable and wireless solutions that will not perform well in the factory, leading to failures or low production.
The bottom line is that if you are a controls engineer your industrial Ethernet networking projects will go faster and more smoothly if you coordinate with IT, rather than treat them like a different species.
If you are an IT professional, understanding what’s different about industrial networking solutions means you will be a lot less likely to cause system outages that are costly and potentially dangerous
Improve Your Knowledge for Better Teamwork
One way to improve teamwork is for the people in both groups to be clear about the unique requirements of industrial Ethernet networks and the best practices for designing them.
Our company has put together 12 best practice steps for industrial Ethernet networking. I suggest you find out about them by:
Listening to our on-demand webinar “Industrial Ethernet Infrastructure Made Easy.”
Even better, attend our live, interactive version of this webinar “Designing Reliable Industrial Ethernet Infrastructures - Made Easy” on Nov 13, 2014.
Contacting one of our Belden Certified Network partners.
