SDT & CRYSOUND Jointly Inaugurate European Service Center

SDT International SA is excited to announce its new collaboration with Hangzhou CRYSOUND Electronics Company, Ltd.

This endeavor establishes the first and only Authorized European Service Center for CRYSOUND products, offering comprehensive after-sales support including but not limited to calibration, maintenance, repair, and training services.

Located in the heart of Europe, Brussels will now serve as a central hub for CRYSOUND’s European customers, ensuring fast, efficient service and expertise close to home. This facility is designed to handle all aspects of after-sales care, delivering an enhanced user experience for clients across Europe by supporting CRYSOUND’s advanced acoustic technology solutions.

The European Service Center is fully equipped to provide after-sales support for three distinct models of acoustic imaging cameras: CRY2620, CRY2623, and CRY2624. Additionally, for the repair services of all CRY8124 and CRY8125 acoustic imaging cameras, customers are advised to directly return them to CRYSOUND’s headquarters in China.

Leadership statement

“We are thrilled to open the first European service center for CRYSOUND’s industry-leading acoustic technologies,” said Benoit Degraeve, CEO of SDT International SA. “Being located at the very heart of Europe, we can provide localized support to CRYSOUND’s European customers, enhancing their experience with faster response times and expert maintenance services. Our strategic collaboration with CRYSOUND will allow us to offer not only next-level ultrasound solutions but also critical support services that will help customers maximize the performance and longevity of their equipment.”

Jason CAO, CEO of CRYSOUND added, “The primary objective of this service center is to promptly address and exceed customers’ after-sales expectations within the European region. Furthermore, this strategic initiative will enable CRYSOUND to garner invaluable insights from regular monthly reports generated by the center, empowering us to continually refine and enhance both our products and services based on direct customer feedback.”

About SDT International SA

SDT International SA, based in Belgium, is a specialist in ultrasound solutions for industrial asset management and maintenance. Known for their commitment to engineering excellence, SDT’s products help industries optimize operations, enhance sustainability, and improve efficiency.

About Hangzhou CRYSOUND Electronics Company, Ltd.

Hangzhou CRYSOUND Electronics, founded by Cao Ruiying, is a Chinese leader in acoustic testing and technology. With nearly 30 years of expertise, CRYSOUND’s solutions are trusted by leading global brands for electroacoustic testing, defect detection, and industrial predictive maintenance. CRYSOUND products are used in consumer electronics, automotive components, and more, helping customers achieve energy savings and intelligent upgrades.

For further inquiries or assistance, please do not hesitate to reach out to our dedicated team at the European Service Center. We look forward to serving you with excellence and dedication.