#Industry News
A new level of service - ticket function in the Sesotec app
Further step in commitment to maximum customer satisfaction
Schönberg, August 2024
Short downtimes, safe production facilities and long-term investment and planning security are crucial aspects for any manufacturing company. Sesotec, a leading mechanical engineering company in the fields of foreign object detection and material sorting, understands the importance of these factors and does everything in its power to ensure them through comprehensive services.
To speed up the path to support, Sesotec has introduced a ticket function in the Sesotec app. With the ticket function in the Sesotec app, requests for maintenance appointments, service calls, repairs or manufacturer validations can be submitted quickly and easily.
Quick and easy handling
The app is very easy to use. Users follow the wrench symbol and company data stored in the profile, such as company name, description, zip code and city, is automatically transferred to the service ticket. With just a few clicks, all relevant information is added and the entire handling process is documented.
Useful additional features for efficient processing
The user scans a barcode sticker attached to each Sesotec device with the camera of their tablet or smartphone. This gives Sesotec service technicians the most important device information at their fingertips. This significantly shortens the processing time and ensures that problems are solved quickly.
In addition to a detailed description, additional information such as photos, videos or ZIP files can also be uploaded for better illustration. This enables precise and effective communication.
“We are very pleased to offer our customers this new solution to improve their service experience with Sesotec,” says Markus Grimm, Group Director Service at Sesotec. ”The ticket function in our app is a further step in our commitment to ensure first-class service and maximum satisfaction for our customers. It goes without saying that our service technicians are on duty around the clock worldwide to support our customers.”
The Sesotec app will be available to download free of charge for iOS and Windows from July 2024. The download links for the App Store and Google Play can be found at www.sesotec.com/en/resources/sesotec-app. Detailed information on all Sesotec service offerings at www.sesotec.com/en/service-excellence.
