#Industry News
"Spares Department” becomes “Aftersales Department"
Embracing Change: Transforming our Spares Department into the Aftersales Department
In the ever-evolving world of customer service, adaptation and innovation are crucial. At Farleygreene, we recognise the importance of staying ahead of the curve to provide our customers with the best possible experience. That’s why we’re excited to announce a significant change: our Spares Department will now be known as the Aftersales Department. This transformation is more than just a name change; it’s a commitment to enhancing our wraparound support and ensuring that every customer interaction is helpful and satisfying. It also reflects our mission to look after our customers well after a purchase or enquiry has been made.
Why the change?
Reflecting Our Mission: The term “Spares Department” implies a narrow focus on replacement parts. While providing spares is a critical function at Farleygreene, our role extends far beyond this. The new name, “Aftersales Department,” better captures the breadth of our services, which include our re-meshing services, product warranty tracking, troubleshooting, upgrades, and customer education.
We are here for the long haul. Dedicated to ensuring that our sieving machines and replacement products, deliver value and efficiency throughout their lifecycle.
What does this mean for our customers?
Comprehensive, Wraparound Support: Our Aftersales Department will continue to provide all the services previously offered by the Spares Department, but with an expanded focus. Whether you need a replacement part, mesh guidance, or product support, we’ve got you covered.
Improved Customer Experience: The rebranding is part of a broader initiative to enhance our customer service processes. Expect quicker response times, more staff on hand with the knowledge to help you, and a more personalised approach to our support.
Renaming our Spares Department to the Aftersales Department is a testament to our commitment to excellence and looking for new ways to be great. We understand that customer satisfaction is not just about delivering a great product but also about providing exceptional support long after the purchase.
Our dedicated team is here to ensure that your experience with our products is positive and rewarding from start to finish. We believe that this change will help us serve you better and strengthen our relationship with you, our valued customers.
Looking ahead
Rob Burnley, Farleygreene Aftersales Manager: “As we move forward with this change, we invite you to share your feedback via email. Your insights are invaluable in helping us continually improve our services. Together, we can build a support system that truly meets your needs and exceeds your expectations.
Thank you for your continued trust in Farleygreene. We look forward to serving you through our new Aftersales Department and demonstrating our unwavering commitment to your satisfaction.”
