5 Reasons why knowing your serial number can save you time

Have you got your Machine Serial Number ready?

When it comes to our support, efficiency and accuracy are important. One way to ensure that you receive the best possible assistance from our Aftersales Department is to give us details of your sieving machines serial number. This seemingly small detail can significantly streamline the support process and provide numerous benefits to you.

Here’s why it’s important:

1. Accurate identification of your machine product

Every machine has unique specifications, configurations, and history. The serial number is like a fingerprint for your device, allowing our support teams to precisely identify your product. This accuracy ensures that:

Model and configuration identification: Support agents can quickly determine the exact model, configuration, and manufacturing details of your machine, eliminating any guesswork.

Warranty history: The serial number provides instant access to warranty status, allowing the support team to offer relevant solutions and advice.

2. Tailored troubleshooting

Different models can have different troubleshooting steps. With the serial number, our team can:

Provide specific solutions: Access detailed technical information specific to your machine, enabling us to offer precise and effective troubleshooting steps.

Avoid generic responses: Skip generic advice that may not apply to your machine, focusing instead on solutions that are tailored to your exact sifting machines.

3. Efficient spare parts and re-meshing service

If your machine needs replacement parts or repairs, the serial number is crucial in ensuring that you receive the correct components:

Correct spare parts: Identify the exact parts needed for your machine, reducing the risk of compatibility issues and ensuring that repairs are done right the first time.

Streamlined repair process: Facilitate a faster and more organized repair process by providing all the necessary details upfront.

4. Enhanced Customer Experience

Having the serial number ready can significantly improve your overall Farleygreene experience:

Faster resolution: Save time by allowing support agents to quickly access all necessary information, leading to a quicker resolution of your issue.

Reduced frustration: Minimise the need for back-and-forth communication, making the support process smoother and less frustrating.

5. Accurate records and future reference

Keeping your serial number on hand ensures that your interactions with us are accurately recorded:

Consistency in support: Maintain a consistent record of all support interactions, which can be helpful for future reference if similar issues arise.

Better follow-up: Enable support team members to provide a better aftersales follow-up service, as they can easily refer back to previous communications and solutions.

How to Locate Your Machine’s Serial Number

Finding your machine’s serial number is usually straightforward. In the documentation, simply check the user manual and warranty document. On the machines, often located on a label etched into the machine. Common places include the bottom, back, or underneath of the sieving machine.

Slimline Machines: SM 550, 950, 1250 or 1550 it’s just to the left of the motor.

Rota Machines: Rota 90, 180 & 360 are to the left of the end door.

Multiscreen Machines: SM 800, 1200 & 1500 can be found on the junction box mount.

Conclusion

In conclusion, having your machine’s serial number when contacting our Aftersales Department, making an enquiry via our website www.farleygreene.com or when contacting your distributor, is immensely beneficial. It ensures accurate identification, tailored troubleshooting, efficient repairs and spares sales, and an overall enhanced customer experience.

By taking a moment to provide this key piece of information, you can help our support team assist you more effectively, ultimately saving time and reducing hassle.

So, next time you reach out for help, remember to have your serial number handy – it’s a small step that makes a big difference.