Technical Supports -- Thing that Secures FPI's Business Success

FPI provide professional technical service

On our journey to become the global provider of advanced devices, technical support is another showcase of our capability since we believe it takes professional technical support to optimize the usage of our devices. Therefore in this passage, we will discuss our understanding of the services and what services FPI can provide.

Brief introduction

First, let's get to know technical support and why it is important for business.

1. What are technical support and customer services

For the device industry, technical support is principal. From asking the guidance for installation to operation and maintenance, technical support ensures the potential of the devices can be tapped out.

Technical support, unlike customer support, is for product-related issues, but customer support is often related to the customers. We can say the former deals with technical problems and the latter customer's emotional issues, but they have always gone hand in hand, complementing each other.

2. Why those services are critical for business

First, it is a digital time with advanced technology, but considering the giant technical gaps among countries and states, providing high-quality support and services is important to ensure our devices stand on the battleground, not left in the dusty room. Except for the basic reason, the reasons why we have been developing our global technical service teams are:

· Forging close relationships with our clients

Whether the technical support is included in the services and to what extent can the clients get from the support become the benchmark for weighing the company's capability. Clients will feel that the company is responsible and therefore forging a great company image, which is for the long-term benefits of a company. Studies have shown that an increase in customer retention of merely 5% can equate to an increase in profit of 25%.

· Building up competitiveness

In providing those services for our customers, our service teams will pretty much figure out customers' impress on the company, prepare for their further requirements and products. Compared as a country, customer support and services are the soft power, when companies’ innovation capability has little discrepancy, our stron

ger soft power makes us stand out from the rivals.

· Better user experience

Customer service is a pivotal part of the user experience. Excellent customer service will offer customer a sense of being cherished, making them realize their demands are listened and can be achieved step by step. FPI wants leave their customers with professional and caring image, and thus keeping improve their services.

FPI's Contribution to the Services and Supports 

The pandemic has put strict traveling restrictions, stopping many companies from sending technical to the scene to solve technological issues. In addition, we cannot neglect that there remain huge gaps between countries’ technology and their know-how of operation and maintenance. Therefore, FPI has been committed to developing our technical support and services team around the globe to localize our services, meeting the special demands of our customers, which is our advantage compared to other companies in this sector. Here listed what we can provide:

· Project evaluation

Our services team will schedule site inspection, technical consulting, and construction environment investigation after notifying customers' demands. Project evaluation builds the foundation of the project, ensuring little discrepancy between customers' needs and our solution.

· System design

After the evaluation, our sales team will provide customers with the most feasible and practical solution according to the specific conditions. After all, our solution is not one-for-all but well-tailored.

· Producing&delivery

Our devices manufacturer, highly automatic and intelligent, enjoys strong producing capability. Besides, our logistics experts are ready for wrapping up or packing the devices, loading, disinfecting, and delivering, which can not only ensure safe short-term delivery but the long-journey one. 

· Installation&commissioning

FPI established a standard operation process for installation and commissioning. The professional experts will consider the working conditions before installing and commissioning, ensuring the project can yield the expected results. In addition, our local technical support involves troubleshooting, regular device testing, and checking, maintenance training, and more.

· After-sales supporting

Analyzing, repairing, maintenance guidance, and other after-sales services are provided by our groups, too. All the operation data are stored in the memory module; therefore, our services team can offer videos and online guidance if the experts cannot present. Besides, FPI stores genuine spare parts for each project for up to ten years, meaning that damaged parts can be rapidly replaced. 

Conclusion

Excellent technical support and customer services are great boosters for FPI to become one of the global providers of advanced devices. Against the common trend in this sector -- finding local representatives, who tend to be unprofessional and inefficient, FPI has put much effort into forging local teams in a way to provide customers with a better purchasing experience. Currently, we have forged our technical support teams in India, Middle-east, South-Eastern Asia, Europe, South Africa, and Africa, and our teams are expanding worldwide.On our journey to become the global provider of advanced devices, technical support is another showcase of our capability since we believe it takes professional technical support to optimize the usage of our devices. Therefore in this passage, we will discuss our understanding of the services and what services FPI can provide.