Digital kiosks in health centres, hospitals and clinics

They allow users to manage queues or request appointments quickly and without waiting times.

The digitalisation of healthcare spaces is an action that is progressively reaching more areas and users. The use of technology is becoming more and more established in people's daily lives, facilitating and streamlining processes.

Digital kiosks are useful terminals for managing and coordinating healthcare environments. Terminals in this type of space must be ergonomic, accessible to people with reduced mobility, occupy a small space and be multifunctional so that they can perform and cover different needs in a single terminal.

The functions they can perform are varied:

1. Check in / queue management and appointment request in health centres.

Check in, queue management or appointment requests can be carried out via kiosks in such a way as to lighten the workload of the staff and the waiting times of the

users, thus optimising time on both sides.

Our einfo or e700 machines can be used to carry out this type of procedure, thus providing simplified and high-quality identification, reception and customer orientation.

2. Kiosks as information points in hospitals

They can provide us with other useful information such as maps, addresses, opening hours, etc. Health centres can be very large spaces in which it is easy to get

disorientated. Installing terminals that provide this type of information in strategic areas makes it easier for users to find consultations, common areas, rooms, etc. in a

simple and efficient way.

3. Digital signage in clinics

They can also be used as devices with digital signage functions, so that images or videos can be shown, whether educational, informative or advertising.

It is a good method to promote and maintain communication between health systems-users, to educate society on certain health-related topics (vaccination campaigns,

hygiene recommendations...) or to advertise complementary services, whether they are health-related or not.

Benefits and advantages of using kiosks in the health sector

- Opportunity to improve customer service. Users feel more satisfied with the service they receive as their waiting time is reduced without affecting the quality of the service.

- Relief of health pressure. By coordinating face-to-face administrative attention with self-service, the workload related to registration and identification procedures is balanced between administrative staff and digital kiosks.

- Cost savings. Administrative staff will be able to focus on more specialised tasks thanks to the decongestion of the identification and admission process, which means that there is no need to outsource tasks or services due to lack of time.

- Reduction of errors. The technological management of services avoids human error when identifying or referring patients.

At Grupo Eos Ibérica we develop intelligent solutions that improve and simplify the user experience in healthcare centres, always complying with the most demanding standards of protection and ergonomics, both in a prototype and in large batches.