How can self-pay terminals improve the hospitality customer experience?

Order and pay for your food and drink quickly and easily.

The year 2020 marked a turning point in our daily interactions. We established zero contact and preferred to pay by card rather than cash.

Since then, we have normalised this way of interacting and paying. In this context, unattended self-payment and self-service terminals are a perfect technological solution for sectors such as hospitality and retail, where customer experience and satisfaction are paramount.

These interactive kiosks help to improve this experience, as they allow customers to order and pay autonomously, quickly and contact-free.

At Grupo EOS Ibérica we work to offer technological solutions adapted to the needs of the market and our customers. In our catalogue you will find a wide range of self-service technological solutions and unattended self-payment terminals.

In this post, we explain how this type of interactive kiosks can transform your business.

How do these unattended terminals work?

The operation of unattended interactive terminals is very easy and intuitive for the customer. Users usually have no problems understanding how they work and making the payment.

These devices integrate hardware and software.The customer can easily place an order through a simple, intuitive and customised interface. The menu of the restaurant or bar is displayed on these self-service terminals.The customer selects the food, drink, accessories, dessert, etc., without rushing, and knows at all times how much they are going to pay, which helps them to better manage their consumption. The latter gives customers greater confidence in your business.Once the order has been placed, the management is completed by making the payment directly at these terminals, which usually accept different forms of payment.

Advantages of using unattended terminals

Self-service and unattended self-payment technology solutions are changing the way customers interact with hospitality establishments.

Their implementation in restaurants and bars offers several benefits to both establishments and diners. Here are the main advantages of installing self-service and unattended terminals, such as those we design and manufacture at EOS Ibérica:

Autonomy and speed in order management: the customer does not have to wait to be served to place their order, which reduces waiting time. This speeds up ordering, reduces waiting times and provides a smoother experience for consumers, especially at busy times.In addition, these terminals provide detailed information on ingredients, allergens and nutritional value of dishes, helping customers to make informed choices.

Improved communication with customers: Unattended interactive terminals offer users the ability to select their preferred language, eliminating language barriers and improving communication with international customers. This creates a more inclusive and personalised experience, contributing to increased customer satisfaction. in which they want to be served, thus eliminating or minimising language barriers.

Resource optimisation: Unattended terminals allow establishments to optimise their resources. Waiters are under less pressure, and can focus their energies on providing better customer service, helping to resolve any queries about how to use the interactive kiosk, or keeping tables cleared and cleaned instantly.Meanwhile, the terminals take care of the ordering and payment process. The installation of such stand-alone devices can also help to save costs in the long run, minimise ordering errors, and avoid unnecessary waiting times.

Resource optimisation: unattended terminals allow establishments to optimise their resources. Waiters are under less pressure, and can focus their energies on providing better customer service, helping with any questions about how to use the interactive kiosk, or keeping the tables clean and tidy in an instant. Meanwhile, the terminals take care of the ordering and payment process. The installation of such stand-alone devices can also help to save costs in the long run, minimise ordering errors, and avoid unnecessary waiting times.

Improved customer service and satisfaction: unattended, self-service interactive terminals improve the overall customer experience.Autonomy and personalisation provide a sense of control and increased customer satisfaction. Speed of service and attention to detail demonstrate a company commitment to excellence. These improvements in customer experience and satisfaction can foster loyalty, having a direct impact on the growth and reputation of the restaurant or bar.

Increased average ticket or increased sales: stand-alone interactive kiosks allow you to include discount codes, promotions or menus with closed prices, which will help you to increase the average ticket of the consumer.

At Grupo EOS Ibérica we design and manufacture any type of unattended and self-service terminal with high levels of quality, security and vandal-proof protection.

Do you want to improve the experience and satisfaction of your customers in your bar or restaurant? Don't miss the opportunity to discover how our interactive self-service and self-pay terminals can transform the way you engage with your customers.

Contact us today with no obligation. Our sales advisors will answer any questions you may have about implementing these interactive terminals in your restaurant or bar.

Complete our contact form or call us on 957 761 276, for more information about these interactive terminals or any other product in our catalogue.