Which interactive terminal to buy: three tips for making the best choice

Location, functionalities and specific applications

In an increasingly technological world, interactive terminals have become key to optimising processes, managing queues, improving experiences and increasing efficiency in a variety of sectors.

The advantages offered by this type of technological solutions to both companies and users are multiple: they help to improve the customer experience, streamline processes, reduce queue waiting times, increase the safety of workers in some sectors such as transport ...

If you are thinking of acquiring a digital kiosk, you may be wondering what aspects you should take into account so that it meets your expectations and satisfies your needs. If you have come this far, we are happy to tell you that you are in the right place because we are going to give you three basic tips that will help you make the best decision.

LOCATION OF THE INTERACTIVE TERMINAL

If you have decided to go for an interactive terminal, the first thing to consider is its location. This is decisive because it can directly influence the success and durability of the technological solution.

It is important to consider whether it will be installed indoors or outdoors. If it is located outdoors, environmental conditions must be considered. Exposure to inclement weather (rain, wind or sun) or even proximity to the sea or maritime areas can accelerate wear and corrosion of the terminal. In this case, the equipment should be made of 316L stainless steel, which contains a high percentage of chromium and nickel, which is a material highly resistant to corrosion and oxidation.

Another aspect to consider in terms of its location is whether it is a place where a large number of people pass through or whether it will be in a space with little pedestrian traffic. In high traffic environments such as public transport stations or shopping centres, exposure to vandalism or theft increases, so opting for resistant materials and anti-vandalism systems is a priority.

The choice of location also has a direct impact on the user experience. Considering accessibility, visibility and convenience for customers is important to maximise the positive impact of your terminal.

Strategically locating interactive terminals not only helps to improve the user experience, but also helps to optimise resources and reduce waiting times.

APPLICATION SECTORS

When acquiring an interactive terminal for self-management or self-service, it is important to take into account the economic sector to which the company belongs, since depending on this, the technological solution will be designed to offer certain functionalities or others.

SPECIFIC APPLICATIONS

We have promised to give you three basic tips for choosing your interactive terminal, here is the third and last recommendation: take into account what uses or what the technological solution will be used for: queue management, access control to places, information points, administrative procedures, ticket sales, self-payment, ...

It is important to consider the application or applications of the interactive terminal because, depending on the application, it will integrate a series of industrial components or others. A technological solution whose application is to place orders and manage payment must integrate a printer, a card reader, a device for making cash payments, etc.

For example, if the terminal is to be installed in an airport, it must incorporate IT components that allow automatic check-in and recording of passenger data, printing of boarding passes and autonomous flight management. This not only speeds up the boarding process, but also reduces the workload of staff, allowing them to focus on more specialised tasks and customer services.

Consider these three basic tips when choosing your interactive terminal. To find out more about which technological solution you need, consult with companies specialised in their design and manufacture, such as EOS Ibérica. In addition to having an extensive catalogue of high quality interactive kiosks, EOS Ibérica has the capacity to customise any project involving metal, technology and design.

Call us for more information or personalised advice, our sales department team will inform you about the different options you have and which one is best suited to your business project. At EOS Ibérica we design and manufacture your made-to-measure kiosk.