Trends for the Kiosk Industry 2024

Smart hardware and modular design essential to stay ahead of the curve

Interactive or self-service terminals allow users to access information, services and products quickly, conveniently and securely. For this reason, it is becoming increasingly common to find devices of this type in sectors as diverse as transport, public administrations, health, financial services, commerce, fashion, restaurants, hotels, etc.

The so-called Kiosk sector has grown significantly in recent years. And the growth forecasts for 2024 are very positive. It is expected that the global market for interactive terminals will approach thirty million euros (32.8 billion dollars) in 2027, according to a report published by the consultancy Grand View Research.

In this new post we want to share with you some of the trends that are going to mark the interactive terminals sector.

INTELLIGENT HARDWARE

One of the most important trends with the greatest potential for transformation in this sector is the so-called smart hardware.

Smart hardware refers to components that use artificial intelligence to improve efficiency, functionality and adaptability. This type of hardware incorporates sensors, processors, memories and other components that provide interactive terminals with receiving, analysis, learning and communication capabilities.

These intelligent components enable interactive devices to better adapt to the environment, the user and the context, as well as to offer a more agile, intuitive and satisfying experience.

The incorporation of smart hardware in interactive terminals will facilitate access to information and services for more vulnerable groups such as the elderly, people with disabilities, etc.

Some specific examples of how smart hardware can improve the adaptability of interactive terminals are:

Advanced touchscreens: Using advanced touchscreens with haptic technology and improved responsiveness allows for more intuitive interaction. These screens can adapt to the user's interaction style, providing tactile and visual feedback as needed.

Adaptability to environmental conditions: Integrating temperature, humidity, or light sensors into smart hardware allows interactive terminals to adapt to specific environmental conditions. For example, adjusting screen brightness in brighter environments or adjusting colour temperature according to ambient lighting.

Facial and emotional recognition: Integrating cameras with facial and emotional recognition capabilities into hardware allows technology solutions to adapt the interface based on detected emotions, for example.

Proximity and motion sensors: incorporating proximity and motion sensors allows interactive terminals to detect the presence of users and adjust the display accordingly. This will contribute to energy savings as it will automatically switch off when there are no users nearby, and activate specific functions when it detects movement.

Integrate biometric sensors: Integrating biometric sensors such as fingerprint readers or retina scans improves security and adaptability. These sensors facilitate secure access to certain functions or sensitive information only for authorised users.

These examples show how smart hardware can be key to improving the personalisation of interactive terminals, offering more individualised and efficient user experiences.

MODULAR DESIGN AND INTEGRATION OF INDUSTRIAL COMPONENTS

Designing and configuring each interactive terminal according to the characteristics and specifications of each project and client is one of the key trends this year.

At EOS Ibérica we have been designing and manufacturing digital kiosks fully customised to the specific needs of each client for more than 25 years. We have extensive experience in the manufacture of interactive terminals, and in the integration of industrial components such as QR code readers, scanners, printers, POS, cameras, microphones, keyboards, speakers, touch screens ... As manufacturers of interactive terminals, we solve problems such as protection, ergonomics or mimicry with the environment, facilitating the use of kiosks in unattended spaces both indoors and outdoors. We can also manufacture technological solutions customised to the corporate image of each company.

Some of our technological solutions such as eHelp, eControl or eAccess and our interactive indoor and outdoor terminals are success stories in which these trends have been implemented.