Digital Empowerment, Intelligent O&M | One Machine, One Code —

Pingle Grain & Food Engineering's Full-Process Digital Service Upgraded Again!

Digital Empowerment, Intelligent O&M | One Machine, One Code — Pingle Grain & Food Engineering's Full-Process Digital Service Upgraded Again!

Every piece of equipment now has its own dedicated service code!
One Machine, One Code — Repair Request Code & Equipment Digital ID
From factory release to delivery, from factory dispatch information to every maintenance service,
the entire process is traceable, queryable, and reviewable…
Pingle Grain & Food Engineering, with digital services,
makes every piece of equipment verifiable and traceable by code!

How to use One Machine, One Code?
New equipment: Each unit comes with a dedicated QR code from the factory — one machine, one code. Locate the QR code on the equipment → Scan it → Fill in the fault → Upload photos/videos → Submit. Repair request completed.

Delivered equipment: No need to attach a new code or replace the label. You can access the repair request page via the dedicated electronic repair QR code for delivered equipment from Pingle Grain & Food Engineering. Follow the instructions to fill in fault information and upload materials to quickly complete the repair request. The scanning process is the same as above.

What services can you get from One Machine, One Code?
1. Scan-to-Report Repair: Visualized fault direct transmission reduces communication loss. Users can scan the code to upload fault images, videos, and text descriptions. The system automatically synchronizes equipment information, achieving "what you see is what you get" at the fault site and significantly reducing information transmission deviation.

2. Rapid Response: Equipment information is front-loaded, shortening diagnosis and dispatch cycles. The after-sales team can obtain the equipment model, historical maintenance records, and application scenarios the moment a work order is generated, supporting remote pre-diagnosis and precise dispatching, significantly compressing response and preparation time.

3. Precise Maintenance: Work-order-driven spare parts pre-allocation improves first-time fix rate. Based on fault type and equipment files, required spare parts and tools are locked in advance, avoiding on-site secondary judgment and repeated site visits, improving the first-time repair success rate.

4. Dedicated Service: Full-process accountability to individuals, achieving closed-loop management. Each piece of equipment is bound to a dedicated service channel. From repair request acceptance, process follow-up to result confirmation, a complete maintenance closed loop of "one order to the end, traceable responsibility" is formed.

5. Digital ID: Each piece of equipment has a unique digital identity code. Users can scan the code to view: basic files such as factory release date and equipment model; maintenance records and service dates. The entire process data is traceable, providing a reliable basis for full lifecycle management of equipment.

Pingle Grain & Food Engineering
Empowers customer value with digital services
From equipment to data, from maintenance to management
Making equipment operation more stable, and production more efficient and controllable!