Replacedirect – smooth storage and retrieval of electrical appliances

Replacedirect from the Netherlands is active in the after-sales business of electrical appliances for private and business customers. It is the goal of Replacedirect to extend the lifetime of the products.

Therefore one major focus is on the repair of electronic items. Since by now 98 percent of the business is handled via online channels, the company places special importance on first-rate customer service and 24-hour shipments.

Due to the company’s great growth and a product range that was expanded to by now 100,000 items, Replacedirect was faced with the challenge to modernize its warehouse so it can master the greater requirements. To achieve fast shipments as well as simultaneous storage and retrieval, Replacedirect decided on an automated combination with warehouse shuttles and horizontal carousels from Kardex Remstar.

Moreover, to boost accuracy, pick-to-light and put-to-light displays were incorporated to visualize important picking information in the system. The customized storage solution from Kardex Remstar allows for the quick, accurate, and simultaneous storage and retrieval of orders and repairs from private and business customers as well as dealers.