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#Industry News

CASE STUDY_Insurance

Nippon Life Insurance Company

Maintenance BPO Using Image Workflow and AI

Primagest introduced a BPO scheme utilizing IWF (Image Workflow) for Nippon Life Insurance in January 2018 to address the issues of improving efficiency and productivity of maintenance work (paper-based procedures), identifying appropriate personnel assignments, and building a system that is resilient to natural disasters. By reforming administrative processes based on a digital premise, we have achieved standardization and visualization of each process.

Currently, we are also promoting the use of AI in this scheme, which has led to a 50% improvement in operational efficiency.

CASE STUDY_Insurance

Details

  • 3-chōme-32-42 Higashishinagawa, Shinagawa City, Tokyo 140-0002, Japan
  • Marketing Dept. of Primagest inc.