#Industry News
CASE STUDY_Insurance
Nippon Life Insurance Company
Maintenance BPO Using Image Workflow and AI
Primagest introduced a BPO scheme utilizing IWF (Image Workflow) for Nippon Life Insurance in January 2018 to address the issues of improving efficiency and productivity of maintenance work (paper-based procedures), identifying appropriate personnel assignments, and building a system that is resilient to natural disasters. By reforming administrative processes based on a digital premise, we have achieved standardization and visualization of each process.
Currently, we are also promoting the use of AI in this scheme, which has led to a 50% improvement in operational efficiency.