Delivering a better customer experience : from production to delivery

Putting the customer experience at the heart of cold-chain logistics: how Polarstick and Olivo are raising the bar ?

In the demanding realm of cold-chain logistics, a single weak link can destabilize an entire operation. Between sensitive products, tight timelines, and environmental considerations, clients expect more than mere service—they demand a seamless, worry-free experience. It is in this very space that Polarstick, an emerging industrial player in dry ice production, distinguishes itself—partnering with Olivo, a trusted name in isothermal solutions with nearly 70 years of expertise.
Together, they are ushering in a new era—one where performance, dependability, and sustainability jointly serve the client.

A client promise anchored in autonomy and consistency

Polarstick has opted for a fully integrated business model: three production sites, no intermediaries in logistics, and next-day delivery. This short, controlled chain delivers multiple benefits:

- Eliminates reliance on third parties, ensuring continuity
- Offers rapid responsiveness even during demand spikes
- Provides full oversight from pelletizer to customer

This approach means Polarstick's promise isn’t just “delivering dry ice” — it’s assuring clients that supply interruptions will never slow down their operations. In an industry where every hour counts, that reassurance is pivotal.

When ecology becomes part of the customer experience

Customer experience today extends well beyond product quality—it also encompasses environmental responsibility. Polarstick has embraced a true eco-circular logic for CO₂:

- The gas used to make dry ice is sourced from industrial emissions, captured and repurposed
- Facilities collect and reinject CO₂ generated during manufacturing
- This closed loop reduces losses and shrinks overall carbon footprint

For customers, this translates into a dual benefit: a dependable product produced through responsible means. Especially now, as ESG criteria and CSR reports take center stage, such transparency offers a competitive edge.

Olivo’s technology: enabling a no-compromise logistics experience

Design alone isn’t enough. To deliver a superior experience, the delivery system must perform under real conditions—and that’s where Olivo’s line of isothermal containers comes in.

Built with a double-wall of polyethylene and injected polyurethane insulation, Olivo’s containers ensure:

- Optimal thermal insulation, reducing dry ice sublimation
- Long retention (up to 10 days for 340 kg of pellets)
- Daily loss limited to ~5%, three times less than expanded polystyrene alternatives

The result : less waste, more cost efficiency, and delivery that reliably meets expectations. Clients know they’re receiving the right quantity, properly maintained.

Beyond insulation, these containers are engineered for durability. Designed for repairability, they can last at least 12 years. At end of life, they are fully recyclable—closing the sustainability loop. This approach aligns directly with clients’ CSR goals, creating more resilient and eco-conscious cold chains.
For food and pharma clients, Olivo also offers containers certified to ATP standards—an official endorsement of isothermal quality that reinforces trust across the supply chain.

Ergonomics as a vector of efficiency

Thermal performance isn’t Olivo’s only focus—usability matters too. The containers are ergonomically designed for easier loading, transport, and handling, even in tight spaces.

As Anthony Faure (Sales Director at Polarstick) notes:

“Their insulation is outstanding, and the ergonomics simplify handling, even in confined areas.”

While such details may seem subtle, they significantly boost productivity for clients who handle dry ice frequently.

An End-to-End customer vision

The collaboration between Polarstick and Olivo illustrates what it means to deliver a full-spectrum customer experience:

- Continuous, reliable, eco-friendly production
- Optimized logistics via high-performance containers
- Direct delivery without intermediaries—yielding speed and quality control
- Ergonomic design for ease of use

From production to final use, each phase is designed to add value for the client.

Rethinking production to serve better

The story of Polarstick and Olivo demonstrates that client experience doesn’t end when a product meets specs—it begins with anticipating needs, minimizing risk, simplifying processes, and enhancing value at each step.

By reimagining cold logistics around industrial autonomy, circular ecology, and ergonomic innovation—and keeping the customer at the center—they redefine standards in the field. They reinforce a fundamental principle: in logistics as elsewhere, producing differently is producing better.